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Troubleshooting FAQs

  • What are the most common reasons that a search does not produce a property result?

    Some common reasons for not finding a property are:

    • Results are directly related to the accuracy of the search. If there is a misspelled name, incorrect address, incorrect LRO, other missing or incorrect information, you may not receive the information you require
    • Searches in Ontario are run against the addresses associated with the POLARIS database. It could be that either the address you have been given or the address abstracted in the database is inaccurate. Tip: If you know the owner’s name, try searching by name
    • In Ontario there may not be an address in POLARIS associated to the property
    • In Ontario addresses are not always abstracted in the POLARIS database for condominiums. Tip when searching for a condo property: first try starting your search with the street number, then street name. If it is not found, start your search again with the unit/suite number first, then the street name
    • In Ontario, if the property is a lot or part of a lot within a new subdivision, the address will not be available in POLARIS until the lots are first transferred
  • What are the most common reasons that a search does not produce an AVM?

    • The property is not a residential property
    • The property is located in a rural area with little-to-no sales activity
    • The property is located in an area with little-to-no sales activity of like properties
    • There is insufficient sales data available on the subject property
    • There is insufficient comparables available as of the sale date
    • There is insufficient comparables available as of the valuation date
    • Comparable neighbourhood property sales
    • Aerial spatial imagery of neighbourhood properties
  • Why is there no Google image available for a property?

    Google is our sole source provider of all street view and aerial imagery in Purview for Mortgage Brokers. Google compiles information from many sources to bring you the best results, however there may be instances where an image may not be available, is unclear or simply an approximation.